At Ify Posh Hairs, we want you to be happy and confident with your purchase. Because wigs and hair products are personal-use items, we have guidelines in place to protect both our customers and our products.
Please read this policy carefully before placing an order.
Order Confirmation
Before completing your purchase, we encourage you to carefully review your:
- Wig style
- Hair texture
- Length
- Color
- Size or cap specifications, where applicable
- Quantity
- Delivery information
Once an order has been confirmed and payment has been made, changes may not always be possible.
Returns
Due to the nature of our products, Ify Posh Hairs may not accept returns or exchanges on wigs or hair products that have been worn, altered, washed, brushed excessively, cut, colored, styled, or otherwise used.
For hygiene and quality-control reasons, returned products must be in their original condition.
If returns are accepted for an eligible item, the product must:
- Be unused and unworn
- Be in its original condition
- Have all original packaging and tags intact
- Not have been washed, cut, colored, altered, or restyled
- Not have any perfume, makeup, oil, smoke, or other odor
- Be returned within the stated return period
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please send us:
- Your order number
- A description of the issue
- Clear photos or videos showing the issue
- Photos of the packaging where necessary
We will review the issue and determine the appropriate resolution.
Depending on the situation, we may offer:
- A replacement
- An exchange
- Store credit
- A refund, where applicable
Wrong Item or Incorrect Order
If you receive an item that is different from the one you ordered due to an error on our part, please contact us immediately.
We will review your order and, where the error is confirmed, work with you to arrange an appropriate replacement or resolution.
Change of Mind
We do not guarantee returns or refunds simply because a customer changes their mind after receiving an order.
We encourage customers to carefully review product descriptions, photos, measurements, hair textures, colors, and other available details before placing an order.
Refunds
Where a refund is approved, the refund will be processed using the appropriate payment method or another agreed method.
Refund processing times may vary depending on the payment provider or financial institution.
Please note that original delivery fees may be non-refundable unless the return is due to an error or issue caused by Ify Posh Hairs.
Delivery Fees for Returns
Unless the return is caused by an error on our part or an approved product defect, the customer may be responsible for the cost of returning the item.
We recommend using a reliable delivery service and keeping proof of shipment until the return has been received and reviewed.
Custom or Special Orders
Custom-made, customized, personalized, or specially prepared hair products may not be eligible for return or refund unless they arrive damaged, defective, or significantly different from what was agreed upon.
Please ensure that all specifications are correct before confirming a custom order.
Sale and Promotional Items
Items purchased during sales, promotions, clearance periods, or special offers may have different return or refund conditions.
Where applicable, the specific terms of the promotion will apply.
How to Request a Return or Refund
To request a return, exchange, or refund, please contact us with:
- Your full name
- Order number
- Item purchased
- Reason for your request
- Clear photos or videos where necessary
Our team will review your request and provide instructions on the next steps.
Please do not send an item back without contacting us first.
Policy Changes
Ify Posh Hairs reserves the right to update this Return & Refund Policy when necessary.
Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
For questions regarding returns, exchanges, or refunds, please contact us:
Business Name: Ify Posh Hairs
Email: support@ifyposhhairs.com
Phone/WhatsApp:+234 813 683 8525
Address: Lagos, Nigeria
We appreciate your trust in Ify Posh Hairs and are committed to providing quality hair products and excellent customer service.